The Immigration Section of the Australian High Commission receives and processes visa and citizenship applications for people intending to travel to Australia. Travellers of all nationalities, except citizens of Australia and New Zealand, need to obtain a visa prior to travelling to Australia.
Entry into the Australian High Commission for visa, immigration and citizenship matters is by appointment only.
Please use our online enquiry form if you would like to make an immigration enquiry or would like to make an appointment at the Australian High Commission.
To find out which visa option is for you, see: Find a Visa
The Australian Government has announced it will enhance the way visa and citizenship services are delivered using the latest digital technologies. For more information visit the Department of Home Affairs website.
August 2018: Mandatory Appointments at the Australian Visa Application Centre in Nairobi and the Australian Biometric Collection Centres in Accra, Addis Ababa and Kampala
From 27 August 2018, visa applicants must make appointments to lodge visa applications at the Australian Visa Application Centre (AVAC) in Nairobi and for biometric collection at the Australian Biometric Collection Centres (ABCC) in Accra, Addis Ababa and Kampala.
Applicants wishing to lodge a visa application at the ACAC in Nairobi must book an appointment here: Nairobi
July 2018: Changes to Australian Visa Application Centres in Ethiopia and Ghana
As part of the Department of Home Affairs' digital reforms, from 1 July 2018, visa applicants in Ethiopia and Ghana will no longer be able to lodge paper visa applications at the Australian Visa Application Centres (AVAC) in Addis Ababa and Accra. From this date both of these AVACs will become Australian Biometric Collection Centres (ABCC). Visa applicants from Ethiopia and Ghana are strongly encouraged to lodge visa applications online. Further information on how to lodge online is available here.
Where applicants are unable to lodge online they will be required to courier their applications to the Australian Visa Application Centre (AVAC) in Nairobi. Further information is available here.
July 2018: Changes to the lodgement of partner and transit visas
From 1 July 2018, applicants are no longer able to lodge paper applications for either partner (subclasses 100, 300, 309) or transit visas (subclass 771). Applications for these types of visas must now be lodged online. Further information on how to lodge online is available here.
Beware of Visa Scams
The Australian High Commission in Nairobi has become aware of several visa scams. Please be cautious of any person offering 'guaranteed' Australian visas.
The Australian High Commission in Nairobi provides Visa and Immigration services to residents of Kenya and 21 other countries in East, Central and West Africa. The Australian High Commission is also responsible for the Refugee and Humanitarian program for all sub-Saharan Africa.
For more information including how to contact us see: Immigration Services
Student visa applications are now processed by the Student hub at the Australian High Commission, Pretoria. See: African Student Hub
As the Australian High Commission in Nairobi covers a large area for immigration services, there are several ways a visa application can be lodged. See: Making a Visa Application
Visa Application Charges
For information on Visa charges click here
For information on Citizenship Fees click here
Processing time for individual applications will vary and is dependent on a number of factors, including the complexity of the case, the planning levels and priority for the visa category and the number of applications lodged. Every year the Australian Government sets the overall migration program as part of the Budget process. See: Nairobi Processing Times
Documents in support of a Visa Application
It is important to include information and documentation in support of your visa application. The document checklist provides you with advice on what you need to provide depending on your individual circumstances. See: Application Document Checklist